User data deletion
How to request deletion of personal data Comexia stores about you.
This page fulfills Meta's requirement for apps that access user data.
If you have a Comexia seller account
Sign in
Go to comexia.cl and sign in with your email and password.
Open the user menu
On your store dashboard, tap your account icon in the top-right corner.
Choose "Cancel account"
Select "Cancel account" in the menu and confirm.
Done
Your account and associated data will be deleted from our servers.
Account deletion is permanent. Products, quotes, agent conversations, and store data will be removed.
Confirming "Cancel account" runs this process automatically.
What we keep for statistical purposes
When you delete your account we remove your profile, products, conversations, identifiable quotes, and files. We only retain anonymous aggregate metrics (for example: number of products published, quotes by status or country), without name, email, phone, or other data that could identify you.
If you used WhatsApp with a store agent
Email soporte@comexia.cl with your WhatsApp number and the store name. We will delete your conversations, quotes, and related contact data.
- WhatsApp sales agent messages
- Quotes created in the chat
- Name, company, and phone number you provided
We process requests within 30 business days. For help, contact soporte@comexia.cl.